Refund, Return & Cancellation Policy
Last Updated: August 20, 2026
We want you to be happy with your purchase. Because many of our products are handmade, customized, made to order, or created specifically for your order, certain products may not be eligible for return or refund.
1. Physical Products
- Unless otherwise stated on the individual product listing, eligible physical products may be returned within 14 days of delivery.
- To request a return, please contact us before sending the item back.
- Returned merchandise must be unused, undamaged, and in its original condition and packaging.
- Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect due to an error on our part.
2. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Custom or personalized products
- Made-to-order products
- Used products
- Products altered or damaged by the customer
- Digital downloads
- Downloadable files
- Clearance or final-sale items
- Items specifically identified as non-returnable on the product listing
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging when applicable
We will review the issue and, when appropriate, provide a replacement, store credit, refund, or other reasonable resolution.
4. Shipping Damage
Please inspect your package when it arrives. If the package appears significantly damaged, photograph or video the packaging before opening it.
Damage claims should be reported as soon as possible.
5. Lost or Stolen Packages
Once an order has been shipped and tracking shows delivery to the address provided at checkout, Sara Renee is generally not responsible for packages that are lost, stolen, or mis-delivered by the carrier.
Customers should contact the shipping carrier regarding delivery issues and may also contact us so we can assist where possible.
6. Incorrect Addresses
Customers are responsible for entering a complete and accurate shipping address.
If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs if the order needs to be reshipped.
7. Order Cancellations
- Cancellation requests must be submitted as soon as possible after placing an order.
- Because some orders may begin processing or production shortly after purchase, cancellation cannot be guaranteed.
- Custom, personalized, made-to-order, or already-processed orders may not be eligible for cancellation.
8. Digital Products
Due to the nature of digital products, digital purchases are generally non-refundable once the file has been accessed or downloaded, except where required by applicable law or when we determine that a refund is appropriate.
If you experience a problem accessing or downloading a digital product, please contact us so we can help resolve the issue.
9. Refund Processing
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment processor or financial institution.
10. Policy Exceptions
We reserve the right to make reasonable exceptions to this policy when appropriate. Any exception granted for one order does not create an obligation to make the same exception for future orders.